Worst experience ever! Waiting over an hour after my dog’s initial exam to get some type of answers. I only got them when I went to leave and just risk things through the night until my regular vet opens. The receptionist called the tech and said she would see me in the room if I went back in. The doctor sent a tech in with the results. If the tech was the one to come in and talk to me I’m not sure why it took over an hour. When she came to talk to me when I was leaving she said the test takes 10-15 minutes before they can get any results to share with me so it would just be a few more minutes. I would speculate this lack of service was because I refused the thousand dollar evaluation and tests. My vet usually asks me to bring in a urine sample so I did the same here only to be told they wouldn’t review it. I had to pay for another draw that was an additional charge of course. If you have a pet with a life and death situation this may be a good place. Otherwise go somewhere else. I will be letting my vet know that they should never consider recommending this place for run of the mill after hours issues.
Last night, at 3 a.m., I realized that my pup was losing her battle with cancer. I called OVRS and spoke with a sweet, helpful, very sympathetic young lady. We drove to the clinic and were met by a very compassionate tech. Having my sweet girl put to sleep was one of the hardest things I ever had to do but, the staff made me feel much better about my decision and I felt at peace when I left.
The whole ordeal was handled exceptionally well and I would like to thank the wonderful staff for making such a difficult visit bearable.
Staff was extremely friendly and personable, the vet techs were amazing and we didn’t wait long to see the veterinarian. The veterinarian was very friendly and smart, she explained to us what was happening to our dog and how they would fix it, I appreciated that she explained everything. I can’t say enough good things about this place honestly. AND they sent my mother (who brought our dog in) a text a few days later to see how our pet was doing, they really do care about the animals they see.
I had missed two previous appointments due to my own problems. When I made a third appointment, I was asked for my credit card for a deposit, which I didn't blame them for asking for it. I made the appointment this time, and went back with my cat, and then he had a test. The vet was polite, concerned, asking relevant questions, showing a great deal of caring. When checking out, the staff was friendly, courteous, and admiring of my cat. A great experience with great pet care.
Extremely compassionate and caring staff. Saying goodbye to a friend is never easy and they understand what clients are going through. They even sent a well thought out, personalized, hand written letter to my house expressing their condolences. Thank you OVRS for making a tough time just a little bit easier. The caring that you show towards your patients and clients does not go unappreciated.
Oakland Veterinary Referral Services is a US Veterinary Care based in Bloomfield Township, Michigan. Oakland Veterinary Referral Services is located at 1400 Old South Telegraph Rd, Bloomfield Twp, MI 48302, USA.
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